RETURN AND EXCHANGE POLICY

At Silk Lounge, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully before placing an order.

Returns and Cancellations:

Exchange Only: Exchanges are applicable only for damaged or wrong products, subject to verification.

For COD orders, we will call you for order confirmation before shipping.

No Cancellation : Once an order is placed, changes/ cancellations are not permitted. 

Exchange Conditions: 

Initiation Window: Exchanges can be initiated within 2 days from the delivery date.

Exclusions: Exchange/Cancellations is not accepted for orders with custom tailoring including fall & edging services.

Valid Exchange Reasons: Customers may initiate an exchange request for: 

Damaged or Defective items

Incorrect items delivered

The product will be replaced in case of availability of the same, otherwise store credit will be issued for the value of the item which has to be redeemed within 30 days. We do not offer refunds. this is not possible for products with additional service in any case.

Exchange Procedure: 

Request Submission: Customers must email us at silklounge24@gmail.com

with order details and a valid reason for exchange.

Approval Process:  Our support team will review and approve exchange requests.

Return Requirements: Products must be returned in their original, unused, and unaltered condition with intact price tags (the silk mark tag if applicable) has to be present. The saree folding has to be intact.

Shipping: Upon approval, customers are responsible for packing and shipping back.

Logistics Charges: Rs 250/- per item for onward and return logistics applies to free shipping orders.

Additional Exchange Terms: 

Quality Assurance: Products undergo pre- checks for quality and defects before shipping.

Package opening video Required: A clear uncut video of the package being opened and showing the damage/ wrong product/ missing items is mandatory for any claim and has to be submitted within 24 hours of receiving the package. Any claim without the video will strictly not be accepted. 

Return Limitations: Returns are not accepted once products are shipped unless deemed damages.

Color Disclaimer: Product photos are taken in natural lighting; actual colors may vary due to monitor settings.

Non-Negotiable Condition: Sarees must be returned in original condition and packaging to receive full credit. All our products goes through 3 level of quality check, so receiving a damaged product is highly unlikely. 

Package opening video is mandatory. Any attempt to recreate an opening video or editing the video to make it look genuine will not be accepted.

The following are not considered damage and are not eligible for exchange:

Weaving /color dyeing uncertainties, irregularities or variations especially in handloom  sarees. or in hand-block sarees.

Color variations due to camera lighting, or screen settings.

Issues arising from customer- specific preferences or particularities.

Processing Time: Exchange requests once accepted requires up to 1 week to process.

Single Exchange Policy: Each order is eligible for exchange only once, repeated exchange requests cannot be accommodated.

Products purchased during sale, cannot be returned/exchanged/Refund or Cancelled.

For any queries or assistance, please reach out to our support team at

silklounge24@gmail.com