Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. and also a unboxing video from start to end, without editing it. Return is accepted only if the item is damaged or wrong item delivered. refund will be issued in the form of store credits, which can be redeemed by 30 days.

To start a return, you can contact us at support@silklounge.co.in Please note that returns will need to be sent to the following address: [#46, 1st floor, 9th cross road, Annayappa colony, New Thippasandra, HAL 3rd stage, bangalore-560075] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@silklounge.co.in

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive a store credit, which can be redeemed before 30 days.