FREQUENTLY ASKED QUESTIONS (FAQ'S)

Q. Do all sarees featured on your website come with an attached blouse piece / blouse material?

Ans. Most of the sarees have an un-stitched blouse piece.

Only some saree categories do not have an accompanying blouse piece.

This will be indicated when you click to see the product details.

Q. Are your sarees handloom?

Ans. Many of our sarees are handcrafted, so slight irregularities are natural and add to their uniqueness.

Q. Is all your silk sarees/ silk products Silk Mark Authenticated?

Ans. Yes, all our pure Kanchipuram sarees & other pure silks are authenticated and comes with a Silk Mark Tag.

Q. Do you accept payment via Debit card?

Ans. Yes, we accept all major Debit cards.

Q. Do you ship across India?

Ans. Yes, we deliver pan India with trusted logistics partners.

Q. Are there any shipping charges for deliveries within India?

Ans. Shipping is free for prepaid orders within India.

For all COD orders, a fee of Rs 250/- is applicable within India.

Q. Do you offer returns or exchanges? 

Ans. We accept returns only for damaged or incorrect products, reported within 24 hours of delivery.

Q. Why is an unboxing video required?

Ans. This helps us verify issues quickly and ensures a smooth resolution for you.

Q. How do I track my products once the order has been shipped?

Ans. You would receive an email with the bill no of the respective courier partner, once your order is shipped. You will be able to track it via the delivery partner.

Q. Can the billing address and the shipping address be different?

Ans. Yes, the billing address and the shipping address can be different.

Q. Can there be exchange/ return /cancellation of the product during sale?

Ans. No, there is no return/ exchange/ cancellation of the product during a Sale.

Q. How do I know that my transaction has been successful?

Ans. You would receive an order confirmation via email with the corresponding order number.

Q. Is Cash on Delivery available within India?

Ans. Yes, COD is available only in India. Once we receive your order we will be calling you up and confirming the order before dispatching.

Q. What is custom duties and Taxes on products purchased from website?

 Ans. Custom duties and Taxes are absolutely based on their respective countries. The customer should bear all the taxes and custom duties of their respective country. 

Q. Will the color of the product look exactly the same as shown in website?

Ans. We try our best to display accurate colors, but slight variations may occur due to lighting and screen settings.

Q. How can I contact Silk Lounge?

Ans. You can reach us via Phone- +91 9845219233

Email- silklounge24@gmail.com